Artificial Intelligence Algorithms
ai.lin uses artificial intelligence technology to understand the customer in natural language and to provide fast solutions in digital banking transactions. Unlike existing methods, it offers a digital communication experience which is the nearest to human-human communication by using new generation artificial intelligence algorithms instead of similarity or rule-based language processing.
ai.lin is more than just a chatbot, allowing your digital assistant to provide suggestions like a real customer representative. It helps you improve your service quality by remembering the history of a dialogue initiated on digital banking channels.
Multichannel Digital Communication
With ai.lin, you can give your customers a new generation digital communication experience using different channels such as web, mobile, call center, social media and chat platforms. You can create different speech styles and dialogue scenarios according to the demographic characteristics of your customers.
Perfect Harmony for
Natural Language Usage
ai.lin understands the daily usage made with typographical errors, abbreviations, idioms, different and mixed data contents (currency, date, numerical values, measurement units etc.) and enables you to provide uninterrupted communication experience to your customers.
Digital banking services are used by a wider audience of users every day. Most of the transactions made with traditional banking methods are made using mobile applications, call centers and ATMs. This trend in user behavior brings along innovations for more comfortable use of digital banking environments. Some of the communication methods used in digital banking reduce the satisfaction of users on these platforms. Increasing customer satisfaction in digital banking transactions is based on understanding the customer and offering solutions in the fastest way possible. Understanding customers correctly depends on understanding them in the natural language they use.